Questions about your account, the Sonjj API, credits or billing? Use the form below or email support@sonjj.com. Replies usually arrive within 1–2 business days (GMT+7).
What to include
| Topic | Include |
|---|---|
| Account & login | Your account email and what goes wrong. |
| API & credits | Endpoint, HTTP status code (401, 402, 429…) and request time. Never paste your API key. |
| Billing & refunds | Account email, charge date and amount. |
| Partnership | Your project and what you want to build together. |
Send a message
Quick answers
- API errors: see Sonjj API documentation. Send your key in the
X-Api-Keyheader. - API credits: read how API credits work and see Pricing.
- Refunds and charges: see Terms of Service, section 5.
- Your data: see Privacy Policy.
I was charged twice or don't recognize a SONJJ.COM charge.
Email support@sonjj.com from your account email before opening a bank dispute. Once verified, the refund goes back to your card via Stripe within 24–48 hours.
How do I request a refund?
Send your account email and a short reason. New subscriptions get a full refund within 14 days; forgotten renewals within 7 days.
My API key returns 401 Unauthorized.
Use the `X-Api-Key` header, not `Authorization: Bearer`. If it still fails, send the endpoint and request time, without the key.